FAQ

If your photo has been rejected, it will most likely be for one of the following reasons:

• Your photo contains erotic content
• You have uploaded a screenshot
• You're wearing swimwear or underwear. Swimwear is OK in a pool or beach setting, but no bathroom mirror selfies or similar are allowed
• Your photo is of someone under 18 by themselves
• Your face is not clearly visible for some reason. This can include the image file being too small, your face being obscured, or too many filters being used
• Your photo contains a watermark
• Your photo has a caption or text laid over it
• You have uploaded a photo of someone who is not you
• Your photo contains weapons

You can read the complete list of our rules for posting photos here: Rules for Posting Photos.

Private photos are accessible to the following user groups:

• Your friends
• Those you have sent a friend request to

If your profile has been blocked it is because you’ve violated our Community Guidelines. The safety of our users is top priority, so we don’t tolerate misuse of our platform. To ensure each member of our community is treated with kindness and respect, everyone’s expected to adhere to our guidelines–both on and off Badanga.

As a friendly reminder, here are some examples of what will get you blocked on Badanga:

1. Commercial activity

All commercial activity is prohibited on Badanga. Commercial activity includes, but is not limited to: seeking financial support, transactional activity, recruiting or soliciting for adult entertainment, or selling/promoting any goods or services (which includes sharing links or usernames to any subscription-based services such as OnlyFans, ManyVids, Patreon, etc).

2. Rude or disrespectful behavior

This can include:

Ignoring boundaries and taking the conversation in a sexual direction without consent, body shaming, racism, hate speech, misogyny, and bullying are all examples of unacceptable behavior on our platform.

3. Switching to External Messengers

To ensure your safety, we strongly recommend sticking to our in-app chat for all communications. Aggressively or persistently suggesting a move to external messaging apps such as Telegram, Whatsapp, Skype, Viber, Snapchat, etc., can lead to your profile being blocked.

4. Using the app to gain followers

Promoting your social media accounts is against our Community Guidelines.

5. Sending the same message to all of your matches

No one likes spammy or impersonal messages. We encourage you to take your time to come up with an original first move for each match.

6. Doing anything illegal

If it’s against the law, don’t do it.

7. Deleting and recreating your account repeatedly

Recreating your account multiple times can negatively impact you and the users around you. For that reason, we encourage you to keep the same account for as long as possible.

If you believe your profile has been blocked incorrectly, you’re welcome to reach out to our Support Team.

Note: We don’t allow our users to circumnavigate permanent blocks by creating new accounts. Once your profile has been blocked, you are no longer permitted to use Badanga. Period.

We are sorry to see you go, but we understand that sometimes things don’t work out. To delete your account, open “Settings”, tap on “Delete account” at the bottom of the screen and choose an option you want to apply.

Here’s a tip: Instead of removing your account, you can hide yourself from the Search. You can return whenever you’re ready.

If you still decide to delete your account, then after deletion you have several days to change your mind, after which you permanently lose all chats, photos, and history associated with your account.

Payment methods

Depending on your device, you can pay for the subscription through your Apple/Google account or with a credit card.

I can’t make a payment. What should i do?

Make sure that you have enough funds on your card and check if you have any blocks or restrictions on transactions. Try another card or top up your iTunes/ Google Play account. If nothing helps, write to us using the feedback form.

Can I use one subscription on several devices?

Sure! If you deleted the application on one device and downloaded it on another, you don’t need to pay for your subscription again. Just use your Apple/Google account to register, it is important that you use the same e-mail that is used in each of the services, and Badanga will automatically grant you an access (if the previously activated subscription in iTunes/Google Play or the web version is still valid).

How to cancel your subscription?

How to cancel your subscription on Google Play

• Open the app page in “Google Play”.
• Click on the profile in the top right corner.
• Click on the “Menu” icon, and then click “Subscriptions”.
• Find the subscription you need and click "Unsubscribe".

How to cancel your subscription on iOS

• Open “Settings”.
• Tap your APPLE id on the top of the screen.
• Tap “Subscriptions.”
• Tap the subscription that you want to manage and tap “Cancel Subscription”.

How do I change my subscription plan?

On Google Play:

Cancel the auto-renewal of the current subscription in the GooglePlay settings. At the end of the paid subscription period you will see several options, choose the one that suits you best.

On iOS:

• Open the “Settings” app.
• Click your Apple ID at the top of the screen, then find “Subscriptions” and open, by clicking on it.
• Select the subscription you want to change.
• If there are multiple types of subscriptions, select the one you need from the list.
• Click “Purchase”.

How do refunds work?

By registering for the application, you agreed to the Terms and Conditions. We cannot refund money for an activated subscription that you have used. If any technical errors have occurred, write to us at using the feedback form. We will check everything and try to help.

Your experience on Badanga is our priority. Our support team works 24/7 to ensure everything works smoothly. If you encounter:

• Safety issues (scam, catfishing, identity theft, harassment, threads, etc).
• Issues with the app (something doesn’t seem to work as it should, bugs, or you just pressed a button and everything went wrong).
• If you discover yourself blocked or banned.
• Payment issues.
• Technical issues.
• If you just want to say hi or get ultimate dating advice.
• Literally, anything you need to tell us.

Do contact our support using the feedback form. If the problems concern your account, be sure to indicate the email to which your account is registered. You can find out by going to “Settings” / “Email”.

Try to describe the problem in detail, and also attach a screenshot/video of the problem — this will make it easier for us to help you quickly.

If the problem concerns subscription payments or in-app purchases, be sure to send us a receipt from your billing operator.